📄Acceptance of Terms
By engaging CGB SUPPORT, trading as (t/a) Raxxiwin Agency ("we", "us", "our"), for any service — including web development, WhatsApp API integration, Meta Ads, Google Ads, mobile app development, or cricket analytics — you ("Client", "you") agree to be bound by these Terms & Conditions in full.
If you do not agree with any part of these terms, you must not proceed with engaging our services. These terms constitute the entire agreement between you and Raxxiwin Agency and supersede all prior communications.
🌐Scope of Services
Raxxiwin Agency offers the following services, each governed by a separate project agreement or Statement of Work (SoW) agreed upon before project commencement:
- Web Development — Custom websites, portals, and web applications using modern frameworks including React.js, Node.js, PHP, WordPress, and Shopify.
- WhatsApp API Integration — Chatbot automation, business messaging flows, and CRM integrations using the official WhatsApp Business API.
- Meta Ads Management — Facebook and Instagram paid campaigns including strategy, creative direction, targeting, and ongoing optimisation.
- Google Ads Management — Search, display, and Performance Max campaigns with full account setup, targeting, and reporting.
- Mobile App Development — Cross-platform iOS and Android application development with native-quality performance.
- Cricket Analytics — Custom dashboards, live score integrations, and predictive analytics platforms for teams, leagues, and organisations.
Any work outside the agreed SoW will be quoted and billed separately. Raxxiwin Agency reserves the right to decline any project at our discretion.
🤝Client Responsibilities
To ensure smooth and timely project delivery, the Client agrees to:
- Provide all required content, assets, credentials, and approvals in a timely manner as requested by Raxxiwin Agency.
- Designate a single point of contact authorised to make decisions regarding the project.
- Review and provide feedback within the review windows specified in the project timeline.
- Ensure all materials provided to us (copy, images, logos, data) are owned by you or that you hold the rights to use them.
- Refrain from requesting changes outside the agreed scope without acknowledging the additional time and cost involved.
💡Ownership & Rights
Upon receipt of full and final payment for a project, Raxxiwin Agency assigns to the Client all intellectual property rights to the final deliverables created specifically for that project ("Client IP").
Important: Until full payment is received, all work, code, designs, and deliverables remain the sole property of Raxxiwin Agency and may not be used, copied, or distributed by the Client.
The following rights are not transferred and remain with Raxxiwin Agency at all times:
- Third-party software, plugins, themes, or frameworks used within the project (subject to their own licenses).
- Internal tools, methodologies, codebases, and processes developed by Raxxiwin Agency prior to or independently of this project.
- The right to display the completed work in our portfolio and marketing materials, unless the Client expressly requests confidentiality in writing.
💳Payment Terms
All services are billed in Indian Rupees (INR) unless otherwise agreed in writing. Payment schedules are outlined in the project SoW and typically follow this structure:
| Milestone | Payment Due |
|---|---|
| Project Kickoff | 50% advance |
| Staging / Preview Delivery | 25% |
| Final Delivery & Launch | 25% |
- Invoices are due within 7 days of issuance unless otherwise agreed.
- Late payments beyond 14 days may attract an interest charge of 2% per month.
- For ongoing retainer services (e.g. Ads management), payment is due on the 1st of each month.
- Ad spends for Meta Ads and Google Ads are billed directly to the Client's ad account and are separate from Raxxiwin Agency's management fees.
🔒Confidentiality
Both parties agree to keep confidential any proprietary information, trade secrets, business data, or technical information disclosed during the course of the engagement ("Confidential Information"). This obligation survives the termination of the agreement for a period of two (2) years.
Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully in the receiving party's possession before disclosure; or (c) is required to be disclosed by applicable law or court order.
⚖️Limitation of Liability
To the maximum extent permitted by applicable law, Raxxiwin Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to loss of revenue, loss of data, or loss of business.
Our total aggregate liability for any claim arising under or related to these Terms shall not exceed the total fees paid by the Client to Raxxiwin Agency in the three (3) months immediately preceding the event giving rise to the claim.
🚪Termination
Either party may terminate an ongoing service engagement with 30 days' written notice. Upon termination:
- All outstanding invoices for work completed to date become immediately due.
- Raxxiwin Agency will deliver all Client-owned materials and assets to the Client within 14 days of final payment.
- Prepaid retainer fees for the current billing period are non-refundable unless Raxxiwin Agency terminates without cause.
Raxxiwin Agency reserves the right to terminate immediately without notice if the Client breaches these Terms, engages in illegal activity, or creates a hostile work environment for our team.
🏛️Governing Law & Disputes
These Terms are governed by the laws of the Republic of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Yavatmal, Maharashtra, India.
The parties agree to first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, disputes may be referred to mediation before any litigation is initiated.
📬Contact Us
For any questions regarding these Terms & Conditions, please reach out:
CGB SUPPORT (Raxxiwin Agency)
🗂️Information We Collect
Raxxiwin Agency collects information to provide, improve, and personalise our services. We collect information in the following ways:
| Category | Examples | Source |
|---|---|---|
| Contact Information | Name, email, phone number | Contact form, WhatsApp |
| Project Information | Business details, project briefs, assets | Direct from Client |
| Usage Data | Pages visited, time on site, browser type | Analytics tools |
| Communication Data | Messages, emails, WhatsApp chats | Direct communication |
| Payment Data | Transaction references (not card details) | Payment processors |
⚙️How We Use Your Data
We use the information we collect solely for legitimate business purposes, including:
- Delivering and managing the services you have engaged us for.
- Communicating with you about your project, invoices, and support.
- Sending service-related updates and (with your consent) promotional communications.
- Improving our website, services, and internal processes through aggregated analytics.
- Complying with legal obligations and resolving any disputes.
We will never sell, rent, or trade your personal information to any third party for marketing purposes.
🍪Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. These include:
- Essential cookies — Required for the website to function correctly (e.g. contact form submission).
- Analytics cookies — Help us understand how visitors interact with our website (e.g. Google Analytics).
- Marketing cookies — Used to track the effectiveness of our ad campaigns (e.g. Meta Pixel, Google Tag Manager).
You may adjust your browser settings to refuse cookies. However, disabling essential cookies may affect site functionality.
🔗Third-Party Services
In delivering our services, we work with trusted third-party providers. We share only the minimum necessary information with these partners:
- Google Analytics — Website traffic and behaviour analysis.
- Meta (Facebook) — Advertising and campaign management for clients and our own marketing.
- WhatsApp Business API — Client communication and chatbot delivery.
- Payment Gateways — Secure invoice payment processing.
- Cloud Hosting Providers — Website and data hosting (e.g. AWS, DigitalOcean).
These providers are bound by their own privacy policies and data processing agreements. We encourage you to review them independently.
🛡️Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted to and from our website.
- Access controls limiting data access to authorised personnel only.
- Regular security audits and vulnerability assessments.
- Secure, encrypted storage for sensitive project files and client data.
While we implement strong safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to informing you promptly in the event of a data breach that affects your personal information.
✅Your Rights
Under applicable data protection laws (including the Digital Personal Data Protection Act, 2023 (India)), you have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct any inaccurate or incomplete data.
- Deletion — Request that we delete your personal data, subject to our legal obligations.
- Objection — Object to our processing of your data for marketing purposes at any time.
- Portability — Request your data in a structured, machine-readable format.
- Grievance Redressal — Lodge a complaint with us or with the appropriate regulatory authority.
To exercise any of these rights, contact us via WhatsApp or through the contact form on our website.
🗑️Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Client project data is retained for 3 years after project completion.
- Financial records are retained for 7 years as required by Indian tax law.
- Contact form enquiries that did not result in a project are deleted after 12 months.
- Analytics data is retained in anonymised form for up to 24 months.
👶Children's Privacy
Our services are intended for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately and we will delete it promptly.
🔄Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify existing clients of material changes via email or WhatsApp. The "Last Updated" date at the top of this page always reflects the most recent version.
📬Privacy Contact
If you have any questions, concerns, or requests related to your privacy, please contact our Data Protection point of contact:
CGB SUPPORT (Raxxiwin Agency) — Privacy
💰Refund Policy Overview
At Raxxiwin Agency, we take pride in delivering high-quality digital solutions. We understand that sometimes projects don't proceed as planned, and this policy outlines the conditions under which refunds may be issued.
✅When Refunds Are Eligible
You may be eligible for a full or partial refund in the following circumstances:
- Cancellation before kickoff: If you cancel your project within 48 hours of payment and before any work has commenced, you are eligible for a full refund of the advance payment.
- Failure to deliver: If Raxxiwin Agency fails to deliver the agreed deliverables within 60 days beyond the agreed deadline (excluding delays caused by the Client), you may request a partial refund proportional to the undelivered work.
- Material misrepresentation: If our service was materially misrepresented at the time of sale, you may request a full refund within 7 days of discovering the misrepresentation.
🚫Non-Refundable Cases
The following are not eligible for refunds under any circumstances:
- Work already completed and delivered (even partially) at the time of cancellation.
- Projects cancelled after the kickoff meeting and brief sign-off have taken place.
- Retainer fees for the current active billing month.
- Third-party costs incurred on the Client's behalf (domain registrations, stock photography, software licenses, etc.).
- Projects where Client delays caused delivery to be pushed beyond the original timeline.
- Change of mind or a decision to switch to a different agency after work has begun.
📊Advertising & Ad Spend Fees
Ad spend budgets (funds paid directly to Meta, Google, or other ad platforms) are entirely non-refundable once campaigns have gone live. These funds are transferred to the respective ad platforms and are subject to their own terms.
Raxxiwin Agency's management fees for advertising services are also non-refundable once the campaign management period has commenced, as our team's time and expertise are committed immediately upon campaign launch.
We do not guarantee specific results from advertising campaigns. Digital marketing performance depends on factors including market conditions, competition, and platform algorithm changes that are outside our control.
🔄Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Step 1: Contact us via WhatsApp (+91 99901 77706) or through the website contact form with your project reference number and reason for the refund request.
- Step 2: We will review your request within 5 business days and respond with our decision and reasoning.
- Step 3: If the refund is approved, it will be processed to the original payment method within 10–14 business days.
⚖️Dispute Resolution
If you are unsatisfied with our refund decision, we encourage you to escalate the matter for review by our senior management team. If a resolution cannot be reached, the dispute will be handled in accordance with the Governing Law clause in our Terms & Conditions (Yavatmal, Maharashtra jurisdiction, Indian law).